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Thread: Caution -- Bill Springfield HK trigger work

  1. #1
    GJM
    GJM is offline
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    Default Caution -- Bill Springfield HK trigger work

    I recently dropped six HK pistols off with Bill Springfield for trigger work. I stressed the importance that I placed on reliability, and that far outweighed any reduction in trigger pull weight. Bill assured me that his trigger work would not compromise reliability.

    After getting the pistols back, I made a functional check before test-firing them. The first pistol, a P30/S followed when I racked the slide. I then checked the second pistol, another P30/S. When I would lock the slide back, and depress the slide release, this one would follow about two in five times. I next checked an HK 45C with an LEM trigger. Intermittently, the trigger would stay back, and not release, when dry firing. The fourth pistol, an HK 45 with an LEM trigger just felt too light to me. The last two pistols, both HK 45ís with variant nine triggers, did not follow.

    I didnít bother shooting the P30/S pistols, given they were following when racking the slide. The HK 45C functioned on the range, as did the two HK 45 pistols with variant nine triggers. The HK 45 with the LEM trigger failed to ignite the first round, and about one in five rounds thereafter.

    Since I happened to be in CO now, I made an appointment to drive two hours over to Colorado Springs this morning and get Bill to correct the problems. I confirmed my visit yesterday, and then about ten minutes out this morning. When I got to the door there was no response to my ringing the bell or knocking on the door. No answer to my phone call to his number. Finally, his wife appeared and said he would be with me shortly.

    When I saw Bill, I was startled as he was very red in the face and forehead and looked quite disheveled. It wasnít clear whether he recognized me, and he seemed to be slurring his words. I asked whether this was a bad time for me to be visiting and he said it was a fine time. I asked whether he wanted me to stand by and give him one pistol at a time, with an explanation of what was wrong, but he said he just wanted me to leave them with him for an hour.

    I explained the defects in the two P30/S pistols, the two LEM pistols, and one HK 45 that had a somewhat creepy trigger after his work. I then asked him to repeat to me what was wrong with each pistol, and he didnít seem to have it straight. I then took a piece of paper, listed each of the five pistols and what was wrong. I then told him that I would be waiting in his driveway, working on my computer, and that he should not hesitate to ask me questions.

    As you might imagine, this was not a happy situation for me, but I felt like I owed him the opportunity to make the work right. In about an hour, Bill came out and told me that he had fixed all the pistols. I went to where he had four pistols in a box.

    I first grabbed a P30/S, worked the slide vigorously and the hammer followed. Same with the second P30/S. I then grabbed the HK 45C, pulled the LEM trigger, and the trigger stayed to the rear. Bill took the pistol, worked the slide once or twice, where upon the trigger came forward, and said ďI canít replicate that problem.Ē I was somewhat incredulous, but calmly showed him the malfunction, and he had a puzzled look. I didnít even discuss the HK 45 with the LEM trigger that was still dangerously light.

    At that point, I realized I wanted to leave as quickly as possible, but there was no sign of the HK 45 I had left. Bill said he didnít know where it was, and questioned whether I had left four or five pistols. I asked him to look at the piece of paper where I listed all five pistols, and their problem, and Bill then disappeared looking for the pistol, and came back saying he couldnít find it. He then said that I should look around his sofa, which I did without success. He then questioned again whether I had left the pistol with him. A family member then arrived, and I explained that we had a missing pistol. The family member went and found the pistol. The family member and I had a brief conversation, at which point I left.

    Since I have at least four pistols with safety issues, I will be sending all six pistols Bill worked on back to HK, to have Travis in Customer Service go through each one, and replace all necessary parts.

    I make this report with sadness, but given the seriousness of firearms, out of an obligation to alert anyone presently considering using Bill Springfield for trigger work.

  2. #2
    Senior Member
    TreySoucie's Avatar
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    Location : Houston, TX.
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    Thanks for sharing buddy. Lets give bill the benefit of the doubt as I know there are many happy customers here. Maybe he can chime in and defend himself or try to make things right by you.

  3. #3
    Member

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    I just pulled up HK Pro to ask if anyone has had a bad experience with Bill and this is the first thread I found. I've heard all great things but wanted to post a thread to ask before I sent out my P30S .40. WTF. Everyone else says he does great work. I'm glad I didn't send it out after I looked at his prices a few days ago. This work didn't void your warranty?
    Last edited by AviatorDave; 12-22-2010 at 03:25 AM.

  4. #4
    Really liking this HK Stuff Member
    SRG720's Avatar
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    Alot of words but I can't understand what it all means..

  5. #5
    Desperately Needs Treatment

    Join Date : Apr 2008
    Location : Cleveland, Ohio
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    Did Springfield do previous work for you? Just curious why you sent his a half dozen pistols if you've never seen his work.

    The story in the first post speaks for itself though.

    -- Chuck

  6. #6
    Really liking this HK Stuff Member
    harrydog's Avatar
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    Bizarre to say the least.

  7. #7
    Gets the Shakes if No HK Contact in 24 Hour Period
    bravozero's Avatar
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    Location : NoVA
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    Interesting... I am about to send my USP to him soon for trigger work but I think I'll wait to see what happens with this. Hopefully he will come on here and clarify things.

    HK USP40 Compact (AI)
    HK 45C (AK)

    "If you don't live for something you'll die for nothing!" -Hatebreed "Live for This"

  8. #8
    GJM
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    Everything I have read or heard previously on Bill's work on HK triggers has been positive. This wasn't a fun email to write. As someone active in aviation and healthcare, it is clear what I would need do if I saw a Captain about to depart or surgeon ready to operate like this, and I view firearms in the same light. I wish all the best for Bill, and hope he is back to turning out good work again soon.

  9. #9
    Gets the Shakes if No HK Contact in 24 Hour Period
    bravozero's Avatar
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    Quote Originally Posted by GJM View Post
    Everything I have read or heard previously on Bill's work on HK triggers has been positive. This wasn't a fun email to write. As someone active in aviation and healthcare, it is clear what I would need do if I saw a Captain about to depart or surgeon ready to operate like this, and I view firearms in the same light. I wish all the best for Bill, and hope he is back to turning out good work again soon.
    You have a point there. And it's good that you're going about this in a professional manner rather than bashing the guy and calling him names, like some people would do these days. Wish more people were as courteous and professional.

  10. #10
    Junior Member

    Join Date : Jan 2010
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    Hope this all works out for you and Bill.

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