Remedy for non-activation of paid Premium
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Thread: Remedy for non-activation of paid Premium

  1. #1
    bp1
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    Default Remedy for non-activation of paid Premium

    Nearing a month, and no fix.

    Contact us: Membership Issues

    "Hi.
    This is at least the third attempt to get my Premium Membership activated.
    I renewed my account before the expiration date of 12/24/2019, on Dec 17, 2019.

    I still am lacking Premium features and "HKPRO Premium Partner" on my username.

    I expect to be given more than a cursory email standard response.

    Please activate my Premium subscription, to expire 12 months from activation.

    I have benefitted greatly from the Forum, and it is personally embarrassing for me to be a non-contributing member.

    Thank you for your attention in this matter.

    bp1"

    What other recourse do I have? Card was charged on Dec 17, 2019.

    Correction: card charged Dec 17, 2019. Original order on 12/24/2018 was non-recurring, so was not set to automatically renew and charge on Dec 24, 2019.
    Last edited by bp1; 02-01-2020 at 06:56 PM. Reason: Date corrected
    68fan likes this.

  2. #2
    Unrepentant HKHolic
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    Default

    You might get more traction in forum issues

    https://www.hkpro.com/forum/forum-issues/

    And @admin and @straightgrain to bring it to the attention of someone that can help
    bp1 likes this.

  3. #3
    Merchant of Death (Admin)
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    @admin ... Please help!
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    Wondering what happened to your posts???
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    when you signed up:
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    Help bring sense to the NFA world, join Hidden Content .

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  5. #4
    Administrator
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    Please give us the following information in an PM and we’ll get it sorted:

    1. Email from PayPal Account
    2. Date of Purchase
    3. The amount that you paid for
    4. Type of membership
    5. Transaction #

    Gerrit

  6. #5
    AGG
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    The manner in which this site continues to be run never ceases to amaze me!!!

    Tony

  7. #6
    bp1
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    Quote Originally Posted by admin View Post
    Please give us the following information in an PM and we’ll get it sorted:

    1. Email from PayPal Account
    2. Date of Purchase
    3. The amount that you paid for
    4. Type of membership
    5. Transaction #

    Gerrit
    @admin
    Gerrit
    I appreciate the reply, however the list of required items as proof seems excessive, no?

    TRANSACTION ID: 90985355LG0934807
    On Dec 17, 2019 purch was made, here's the charge on my PayPal account:
    Attached Thumbnails Attached Thumbnails Remedy for non-activation of paid Premium-screenshot_20200201-142917_paypal.jpg  
    Last edited by bp1; 02-01-2020 at 06:58 PM. Reason: Add transaction ID

  8. #7
    bp1
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    Quote Originally Posted by admin View Post
    Please give us the following information in an PM and we’ll get it sorted:

    1. Email from PayPal Account
    2. Date of Purchase
    3. The amount that you paid for
    4. Type of membership
    5. Transaction #

    Gerrit
    1. EMAIL IS LONG SINCE BEEN DELETED.
    2. D. O. P. 2019/12/17
    3. $29.95
    4. PREMIUM MEMBERSHIP
    5. TRANSACTION ID: 90985355LG0934807

    Thank you for your attention to this matter.
    -bp
    Last edited by bp1; 02-01-2020 at 07:57 PM.

  9. #8
    bp1
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    Quote Originally Posted by admin View Post
    Please give us the following information in an PM and we’ll get it sorted:

    1. Email from PayPal Account
    2. Date of Purchase
    3. The amount that you paid for
    4. Type of membership
    5. Transaction #

    Gerrit
    Gerrit @admin
    For future reference, tagging me in your post and/or sending a pm to me would have gotten a faster response, as I only saw your reply TODAY, by checking my Subscribed Threads (for which I do not receive any notification for replies to those threads)

    I do expect the paid membership to be activated for the duration of 12 months, beginning the date of the actual activation of the membership, not the purchase date.
    Thanks!
    -bp
    Last edited by bp1; 02-01-2020 at 06:59 PM.

  10. #9
    bp1
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    Quote Originally Posted by AGG View Post
    The manner in which this site continues to be run never ceases to amaze me!!!

    Tony
    @AGG Tony,
    I am giving some slack, given the amount of knowledge that I have gained from the membership, here.

  11. #10
    bp1
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    @admin
    PM sent w/my info as proof.
    ... &
    There are others in the same boat.

    @68fan
    Last edited by bp1; 02-03-2020 at 04:23 PM.

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