HK Customer Service Tommy B / Ryan W Stellar Service.
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Thread: HK Customer Service Tommy B / Ryan W Stellar Service.

  1. #1
    HKPRO PREMIUM PARTNER

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    Default HK Customer Service Tommy B / Ryan W Stellar Service.

    Absolutely can't say enough good compliments about HK CS. I spoke to Tommy B / Ryan W on 5/20/19, explained to them I had some trigger work performed on my VP9. I really wasn't pleased with the results, so I asked Tommy if I could send it in for inspection? He said no problem, HK issued an RMA and i sent the VP9 & a P30L slide to have night sights installed on Monday 5/20/19. The packaged arrived at HK on Tuesday morning 5/21/19 at 10:15am. I received an email at 2:10 pm same day gun/slide was on it's way back. Ryan indicated on paperwork they put the gun back to factory specs & replaced a couple of parts.

    Tommy B/Ryan W are extremely professional and amazing and represent HK very professionally. HK has been making firearms since 1948, and I do believe they know what they're doing by now. Sending it away looking for a little tweek here and there didn't work so well. I own many HK's and never have had any problems, but I did send the VP9 away looking for little extra. i learned a valuable lesson, Leave an HK an HK.
    HK CS1, PorterM, Maxfan and 1 others like this.

  2. #2
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    It's always good to hear about positive experiences with customer service...with any product. Usually, customer service threads are created to air grievances. I'm glad to hear you got your pistol back in order.
    Mark
    HK VP9SK
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  3. #3
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    Good form!

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    Good to hear, Ive had nothing but positives from HK CS.................Who did the trigger work?
    HK HK HK HK HK HK HK .. U.S.A Hidden Content

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    Awesome to hear! I thankfully have never needed HK customer service but I am glad to hear that they are top notch just in case!

  7. #6
    AGG
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    HKCS is the best!!!
    This post may be moved to the "HK Customer Service" section.

    Tony

  8. #7
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    Quote Originally Posted by Jslow View Post
    Tommy (or HK customer service rep.) Does anyone at HK USA CS happen to know at all when we can expect to see new p2000sk V2 .40 S&W with NS come to our shores for sale stateside? I’ve had this exact model ordered since December 18th if 2018. Please let me know or check into it for me from Germany. Thank you!!!!
    Jslow,

    We should be getting a shipment within the next 4-6 weeks. They have been on order with Germany for quite some time now. We are dealing with less than preferred delivery times from Germany due to the Military Contacts. (ARMY, USMC, French Army, ETC.) We are in high hopes that the next few months should be great for HK-USA in regards to getting back ordered pistols out the door to Dealers and Distributors.


    Thank you for your understanding


    Tommy
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  9. #8
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    Quote Originally Posted by Jslow View Post
    ?????????
    Jslow,

    We are still expecting a shipment from Germany. Like we have said before we only have visibility about three weeks out. We have no true ETA on when the P2000SK .40 will make it's way over to us. Hopefully it is sooner rather than later. I can assure you as soon as they come in they will be shipping out to cover back orders.



    Thank you
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  10. #9
    HKPRO PREMIUM PARTNER

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    Wel I always heard that HK have the best customer service

  11. #10
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    Any update on what models you expect to receive in your projected October shipment to the states??

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