Great customer service!
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Thread: Great customer service!

  1. #1
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    Thumbs up Great customer service!

    I had an issue with my brand new USP Tactical 9. The gun ran flawlessly but arrived with a dinged up slide and missing finish (bare metal) on a large spot on the threads of the threaded barrel. The dings were cosmetic, but for a new pistol, I expect be the one to add "character" to it. The missing finish? That wasn't merely cosmetic.

    The first time I called HK CS, the person who answered the phone wasn't very pleasant and seemed extremely disinterested. I shared this experience with TooSixy, and he suggested I try again and ask for Tommy. The next time I called, by luck Tommy happened to be the person who answered. He seemed to genuinely care, didn't rush the call, and seemed determined to make it right. After he viewed the photos of the pistol, he recommended I get a new pistol/replacement.

    Tommy definitely lived up to his reputation on here and was outstanding!
    HK CS1 likes this.

  2. #2
    AGG
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    Thanks for the report--- Tommy is a good guy!!!

    Tony
    HK CS1 likes this.

  3. #3
    Sheepdog in West Texas

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    Tommy is DA MAN when it comes to what HK Service is all about.

    Can't say enough good things about HK Customer Service. Especially TOMMY!

    Boxed, where did you get your first USP Tactical 9mm?? Keeping my eye out for one. And I always would like to keep an eye out for sellers that sell, ummm,,, pistols with issues...

    thx
    Last edited by wallew; 10-21-2019 at 04:27 PM.
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  4. #4
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    Quote Originally Posted by wallew View Post
    Boxed, where did you get your first USP Tactical 9mm?? Keeping my eye out for one. And I always would like to keep an eye out for sellers that sell, ummm,,, pistols with issues...

    thx
    PM sent.

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