Average Turn Around Time
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    Default Average Turn Around Time

    Hello all,
    I'm curious what the turn around time has been for anyone who has had to send their gun into HK for incorrect functionality? My MR556 was sent back due to incorrect ejection and they've had it for about a week and a half now. Curious if that is normal or if I should be looking to follow up soon. Thank you.

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    Quote Originally Posted by gbupp View Post
    Hello all,
    I'm curious what the turn around time has been for anyone who has had to send their gun into HK for incorrect functionality? My MR556 was sent back due to incorrect ejection and they've had it for about a week and a half now. Curious if that is normal or if I should be looking to follow up soon. Thank you.
    Week and a half without a phone call - I'd call and ask to speak to whomever is working on it. Be courteous though, they do a phenomenal job.
    chuckster62 likes this.


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    Quote Originally Posted by ecsuser View Post
    Week and a half without a phone call - I'd call and ask to speak to whomever is working on it. Be courteous though, they do a phenomenal job.
    Of course! I don't doubt that they have just reason to keep it there, just curious what an update is. Thanks.

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    AGG
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    Welcome to the site--- give @HK CS1 a call (not an email)--- they are polite and professional, and will update you accordingly!!!

    Tony

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    Funnily enough I just got an email from them today without prompting or calling.

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    Quote Originally Posted by gbupp View Post
    Funnily enough I just got an email from them today without prompting or calling.
    Even better--- their response???

    Tony

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    Quote Originally Posted by AGG View Post
    Even better--- their response???

    Tony
    Honestly, not great. They basically told me that what was happening is "standard" which seems like a bit of a cop-out. My rifle is ejecting the shell off the deflector and into itself, pinging off the receiver (around the ejection port) and handguard really messing it up.

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    Quote Originally Posted by gbupp View Post
    Honestly, not great. They basically told me that what was happening is "standard" which seems like a bit of a cop-out. My rifle is ejecting the shell off the deflector and into itself, pinging off the receiver (around the ejection port) and handguard really messing it up.
    Maybe other members can comment on their MR556A1 ejections!!!

    Tony

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    wow, that does not sound good.

    The part about the standard problem is a bit unusual. I did not know that there were ANY problems with ejection of shells out of the MR556...

    Got my USP Expert back two days after they received it. Did exactly as I asked (from LEM back to V1)... easy peasy...
    Protect and defend against all enemies, both foreign and domestic

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    Quote Originally Posted by wallew View Post
    wow, that does not sound good.

    The part about the standard problem is a bit unusual. I did not know that there were ANY problems with ejection of shells out of the MR556...

    Got my USP Expert back two days after they received it. Did exactly as I asked (from LEM back to V1)... easy peasy...
    I haven't even shot mine yet, but yeah if I got that answer it would not sit well with me. I would challenge them on how this is standard!

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