PTR Customer Service SUCKS!!!
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Thread: PTR Customer Service SUCKS!!!

  1. #1
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    Default PTR Customer Service SUCKS!!!

    I bought a 9ct 601 about a month ago. I went to the range to do the break-in procedure the manual suggest. The damn extractor broke at around 180 rounds. I sent an email to PTR and explained to them what happened with pictures and everything. They answered quick and told me they were going to ship an extractor out to me. This was on a Thursday, I sent an email on a Wednesday asking if they were able to ship the part out. They responded with “I’m sorry, it was hectic at the shop. I’ll send the info to shipping so they can get right on that”. This was last Wednesday, today I received an email at 5:20p, which they close at 5p, that they won’t be shipping the part. As soon as I received it, I called the shop to ask why. To my luck, no answer. So I sent an email asking them why they won’t ship a bean size part that fits in a small 3x4 padded envelop and ship it First Class which should be around $3. I mean come on PTR, where’s the Lifetime Warranty you so proudly state all your guns have.

    Sorry for this mess guys. I just need to to let you know and get this **** show off my chest.
    Last edited by Bigguy1305; 02-12-2020 at 12:25 AM.

  2. #2
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    I’ve got a PTR-9CT and PTR-9KT both bought last month. I’m very interested to see what happens for you.

    What other Manufacturer extractors are a secondary option for the PTR bolts?

  3. #3
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    Wow, that’s ballsy to simply deny a warranty claim. I have had good luck with the Max bolts in my SP5K. I hope they make it right but I won’t be a buyer of PTR.

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    I’m gonna order two tomorrow with Gordon at hkspecialist. Factory German new extractors for $50. I’ve heard nothing but goods things from factory German extractors and not so good from american made ones. I know PTR is american made and maybe that’s why the extractor failed.

    Here’s a pic of it.
    PTR Customer Service SUCKS!!!-7b95050a-cb33-4b15-8304-b6415117a8f2.jpeg

  6. #5
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    Tuned in. Keep on em and keep us posted.
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    Is this now the second broken PTR-9 series extractor reported on here? It would be interesting to see a pic to see if the damage is similar.

    -E-

  8. #7
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    Agreed! I just bought a PTR 91 MSG from Cabelas (for a steal) and I am getting ready to put it to work this weekend. It is used so I plan to see how much it will hold (not holding my breath). If something breaks, i'd be curious to see what their customer service is all about.

  9. #8
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    Quote Originally Posted by Bigguy1305 View Post
    I’m gonna order two tomorrow with Gordon at hkspecialist. Factory German new extractors for $50. I’ve heard nothing but goods things from factory German extractors and not so good from american made ones. I know PTR is american made and maybe that’s why the extractor failed.

    Here’s a pic of it.
    Click image for larger version. 

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    Sounds like an excellent segway into purchasing an HK product and getting the excellent reliability and customer service that comes with it
    AGG likes this.

  10. #9
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    I was going for the HK but the price I got the PTR ($1355 NIB) and the sear ready aspect kinda won me over. But I’ll keep at em and I’ll eventually end up with a German part in there anyways. But still, if you promote “Lifetime Warranty” then that should be a lifetime. I’m the original owner so what’s their deal.
    Last edited by Bigguy1305; 02-12-2020 at 02:14 AM.

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    Last edited by Lumbergh; 02-12-2020 at 02:27 AM.
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