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I've been trying to get a hold of Gray guns for three weeks now but they're not talking to me. I sent them two emails now. They don't post a phone number and they seem to prefer not to receive phone calls unless it's an emergency anyway. I want to have Bruce Gray do trigger work on my HK but no one seems to be home. Any other suggestions as to who does good work on HKs? Thanks!
 

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I've never had a problem reaching them. As a matter of fact, I spoke to Bruce for abouit 20 minutes on the phone awhile back. Try this number: (541) 468-3840. I understand that they are pretty busy. Be patient and I'm sure you'll get through.
 

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The phone number is listed on their site:

Contact Us : Grayguns by Bruce Gray

Contact Us

Mailing Address
Important: Our shipping address, phone number and contact form is below. If you have questions about shipping your firearm to Grayguns Inc., check out the FAQs or read our Shipping Firearms page.

GGI
33479 Hwy. 19-207
Spray, OR 97874
(541) 468-3840

For anything urgent, one of the Grayguns crew will take your important phone call between 9:30 a.m. and 10:30 a.m. PT and 3:30 p.m. and 5 p.m. PT.
 

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I talked to a woman down there last week about sending my p30. She was very helpful and cheerful to boot. Even talked to the HK smith for me when she couldn't answer a specific question. The number is on the site, as well as the times at witch they prefer you to call.
 

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I've been trying to get a hold of Gray guns for three weeks now but they're not talking to me. I sent them two emails now. They don't post a phone number and they seem to prefer not to receive phone calls unless it's an emergency anyway. I want to have Bruce Gray do trigger work on my HK but no one seems to be home. Any other suggestions as to who does good work on HKs? Thanks!
Completely untrue. They appreciate phone calls and will almost always answer. Their phone number is posted on their website. Call, have some human interaction. I've called probably 5 times and they have answered everytime, even talked to Bruce once.

 

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Completely untrue. They appreciate phone calls and will almost always answer. Their phone number is posted on their website. Call, have some human interaction. I've called probably 5 times and they have answered everytime, even talked to Bruce once.
+1. They hired a fulltime CS rep just to answer phone calls, because Bruce realized in the last couple years that getting in touch was a problem. The notion that they don't like phone calls unless it's an emergency is BS.....they hired rep just to take phone calls and email!

To the OP,

When my gun was going through, I never had any trouble getting in touch and you're the first person I've heard of having this problem since GGI expanded their staff and operations structure. When I called or emailed, Chris was able to answer my questions. I had one quick technical question, which Roy picked up for to answer very quickly so he could get back to work on guns. Roy was obviously busy, but not rude or anything. Bruce and Chris are some of the nicest people I've ever heard over a phone.....Bruce made it very clear that they were VERY appreciative for my patronage, and that my work was keeping people employed and providing a Christmas for families. He was extremely down to the Earth and friendly.

Them not responding for weeks....That sounds very unusual for how GGI has been run over the last year. They have Bruce Gray (owner), Roy (shop foreman), and Chris (CS rep) in addition to the 'smiths (3 or 4?). If one of them were out sick, I don't imagine the other two would have trouble picking up the slack. Unless you're asking some really stupid questions (Which gunz are beTeAR!? SiG or hK!?) I can't imagine them not getting back to you with their current system.

Grayguns is busy, very busy........and there is a reason for it.
True that! The gunsmiths do not need to be bogged down with questions on minutiae. To all: Do not be the jerkoff that is preventing them from working on guns because you're bored and want to talk shop.

My advice is to get a list together of your questions, that way anything that can't be answered by the Chris (the CS rep) can be quickly and efficiently answered by one of the 'smiths. They are not there to be your friend and talk about all the small things in life and with guns......they're there to work on guns! Let them work on guns! **end rant***

What is the average turn around time for trigger work?
It's been a steady 4-6 weeks for a while now. Mine was turned around in 3 weeks in December. According to the front page of their website which was updated on Feb 5th, it's at 4 weeks right now.
 

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Discussion Starter #9
Thanks guys. I understand they're busy so that's why I was just going with emails. But I'll give them a call. I thought that was their fax number on the website but I see that both are posted. It's not really urgent and don't want to "talk shop," just want to get my HK shipped in for work.
 

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I talked to Bruce a couple of weeks ago, so I'm not sure why you're having difficulty contacting Grayguns...
 

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Same here, just talked to the lady answering the phone 1.5 weeks ago, sent my gun in and emailed them the tracking number along with a couple questions. They replied via email to answer the questions in a friendly and timely manner. It was, I believe, one day after my gun arrived that they sent me the work order/quote for my review. It has all been timely and friendly, which is what I remember from the two previous guns I sent in a couple years back.
 

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I emailed them back in January about getting work done on my P30, but I had a few questions also. Got an auto response that it would be a few days before CS responded, and never heard back from anyone. I figured they were busy, but was surprised at no contact based on what everyone says about them on the forum. I will try calling next time.
 

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Just like others have already said, everyone there that I've ever talked to was extremely nice and very helpful. Bruce himself did the work on my pistol and talked to me twice while he was in the process of working on it. He was one of the coolest guys I've ever had to deal with and has a great sense of humor. They WILL talk to you.

BTW. As far as others who could do comparable work to Bruce and GGI, don't think you'll find anyone even close to the quality of work they do on HK's.
 

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Spoke with Chris on the phone Friday. She was very friendly and helpful in getting me set up to send in my P30 via UPS. Can't wait to get it back!
 

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This is how it worked for me. I was sending in my HK45C for Heinies and RRCDP but wasn't sure they cold don't on an LEM gun.

Called, talked Johm, their HK guy. Explained what I wanted, he told me what they could do and to send the gun in with a note stating the worked I wanted done and include contact info.

I received an email when it arrived, then a phone call to pay for the work and return shipping. Then an email when it shipped back.

For my P30 & SK, Roy called to confirm I wanted light LEM springs in the SK (the P30 was already light LEM). Note he called on a Friday afternoon, so they're working hard. Both guns shipped back that Monday. Again, I got emails stating the guns arrived for work, a call to pay, then emailed tracking numbers when they shipped back.

Don't be afraid to call. They want to talk to you and will answer your questions, but if they're busy it probably won't be a chat-a-Thompson, just a friendly professional exchange of information to determine what work you want done, what it'll cost and how to get the ball rolling. They are great people who WANT your business, but they are also busy because they want to get the pistols done and back to the customer as fast a possible.

Just my experiences. They are great people and the work is second to none.

Sme GGI HK porn...

 

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And if anyone is interested, there is a thread started by Bruce Gray soliciting feedback on their processes over on S/F. You'll see people big honest assessments to their issues when they've cropped up (Bruce had some medical issues a year or so ago that slowed production, as well they moved to a new location a little while before that happened).

Grayguns feedback wanted: Bruce responds on last page - Topic
 

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That HK45c with GGI work must feel nice. My GGI worked P2000 feels almost identical in takeup and break to a broken-in, stock HK45. :(
 

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That HK45c with GGI work must feel nice. My GGI worked P2000 feels almost identical in takeup and break to a broken-in, stock HK45. :(
Actually, the SK is compatible to the HK45C, both post GGI. The P30 is now comparable to the stock HK45C in terms of reset. All trigger pulls are ultra smooth, the P30 breaking the lightest actually.
 
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