HKPRO Forums banner

1 - 20 of 29 Posts

·
Premium Member
Joined
·
453 Posts
Discussion Starter #1
Three emails requesting a call back over the past week which have been completely ignored. I called and left messages twice for CS and still nothing.

Over the Labor Day week I sent 3 payments (one of them being to Atlantic) that did not make their destination. I called the other 2 merchants and took care of the situation over the phone with CC info. For some stupid reason they won't return my call. I have stopped payments to all the checks. This has to be the worse CS I've come across.
 
Joined
·
1,148 Posts
Sir , I am not aware of any emails checking to see if a payment has not arrived for a order . There was one customer from Florida that was worried about payment arriving that he just sent out , We emailed him on Sept 7 th letting him know that it had arrived over the weekend but we wee closed and it took 24 hours plus to get caught up from all the weekend emails and orders.I am a bit worried that if you just sent out a check on Labor day weekend and are upset that it had not arrived yet that is really only 2 days for it to arrive ? Are you the customer in Florida ?
 

·
Premium Member
Joined
·
453 Posts
Discussion Starter #3
I'm from Mi and sent out the checks since Thursday. I have all email conversations with Atlanta, I can forward them to you if you'd like. I'm simply asking at this point to call in and pay with a credit card.
 

·
Premium Member
Joined
·
1,939 Posts
Three emails requesting a call back over the past week which have been completely ignored. I called and left messages twice for CS and still nothing.

Over the Labor Day week I sent 3 payments (one of them being to Atlantic) that did not make their destination. I called the other 2 merchants and took care of the situation over the phone with CC info. For some stupid reason they won't return my call. I have stopped payments to all the checks. This has to be the worse CS I've come across.

Guess you never delt with Comcast.
 

·
Registered
Joined
·
2,924 Posts

·
Banned
Joined
·
4,103 Posts
Update , Customer just emailed us and we do appreciate this but to set the record straight we have returned each & EVER EMAIL that he sent us each day some within a hour of him emailing our office . I am somewhat perplexed how this thread was even started .
Some people simply just have a bad day, or weekend, and unload on the people that work for a living. For what it's worth, PERSONALLY, I've found you guys to be extremely responsive and in a timely manner. And while I've purchased quite a few, I've never had a problem with locating payment, or having payment located.

A++++ vendor.
 

·
Banned
Joined
·
2,011 Posts
Some people simply just have a bad day, or weekend, and unload on the people that work for a living. For what it's worth, PERSONALLY, I've found you guys to be extremely responsive and in a timely manner. And while I've purchased quite a few, I've never had a problem with locating payment, or having payment located.

A++++ vendor.
^^ What He Said!! Please Delete Thread..
 

·
Registered
Joined
·
2,373 Posts
I suggest leaving the thread stand. As is, someone came here with a problem and Atlantic responded quickly and got to the bottom of the issue promptly. While we have issues with other vendors deleting threads/posts, I feel this shows what a class-act Atlantic Firearms is, and what new customers can expect. Ive purchased 8-9 guns from them in the past 10 years or so, numerous accessories. Never an issue.
 
Joined
·
1,148 Posts
I can say we are not perfect and can make mistakes but we do not do it often or on purpose . On an average day our office will receive 600 -800 emails and we do our best to get to all of them quickly. Emails are always best here is a timeline of events on this .

Customer placed a order on Aug 24 th for a shotgun drum
Atlantic emailed the customer 10 days later after we had not received payment
Customer emailed on Sunday Sept 4 th that he had sent the payment on Thurs Sunday we are closed but still responding to emails
Customer emailed in on Mon, Sep 5, 2016 at 5:31 PM asking for us to call him so he could pay via credit card Labor Day closed but still responding to emails
Atlantic responded on Mon, Sep 5, 2016 at 9:30 PM letting him know that if he just sent it in on Thurs that was only allowing 1 day for delivery.

There were no more emails after Monday night , If the check was just placed in the mail on Thurs there would be no way for it to be at our office in 24 hours thus no reason to switch to a credit card that quickly. Our office closes on Friday afternoon for Labor Day weekend and reopened on Tues . Our thoughts were to give the payment time to actually arrive one day was not realistic. If we had not seen the payment by Wed or Thurs we could switch . I am sorry that the OP is upset and felt the need to make this post but we feel that we have been communicating with him very well & even on a Holiday weekend.
 

·
Premium Member
Joined
·
1,807 Posts
I guess the OP figured Atlantic manned the phones and emails 24-7-365 and should stop all other operations and be watching for his payment that was mailed the day before a holiday (3 day weekend) weekend.

Aha.... the next generation and instant gratification expectations.

I agree leave the thread up and let others see the efforts Atlantic made once they were made aware. Hats off, its difficult operating a service business these days. I have been doing it for 32 years, but the past few years have been difficult with the "IGE" generation.
 

·
Premium Member
Joined
·
453 Posts
Discussion Starter #20
Brad got upset I came on here to share my experience. 7am this morning he stated he would call me and now it's 9:30pm and still nothing. I purchased a rifle from them 2 years ago and got on a waiting list for an item that became in stock after all this time. You can see why I'm upset they screwed up. It's ok Brad you'll never receive another penny from me. It's only a matter of time before someone else gets screwed over.

Unrealistic? LOL very funny
 
1 - 20 of 29 Posts
Top