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New Gun Finish Ruined By Salesman.

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S

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Discussion Starter · #1 ·
Hello to all.. I'm here looking for advise..
long story short..

i was at my local gun shop on Friday looking for a new gun as a birthday gift for my self.. i finally decided to go with a new HK45, salesman grabbed the gun and brought it over to the register machine.. as he was typing all his information in the computer i picked up the gun to do a final inspection on it.. i noticed a minuscule scratch on the slide, right behind the chamber breach.. so i tell the salesman about it and he says "let me try to get it off" he walked away with the gun and came back with it after a couple minutes saying "i couldn't get it off, but ill take 3% off the price for the small ding" so i said, OK.. i then noticed the gun had a large amount of a "grease" looking like substance exactly were the small ding was, my son also noticed this "substance" and asked the salesman (before i could) what that substance was? the salesman replied.. its "polish" i thought nothing of it and started doing my paperwork.. the salesman put the gun away in its box and i didn't see it again.. i was delayed.. and was told i would get a call when i could come and pick up the gun.. next day in the morning i get a call saying i could go ahead and pickup my gun.. about an hour later i was at the shop.. an hour later i was at the range.. when i was two mags in to shooting my new gun i noticed a large POLISHED "stain" behind the chamber.. i immediately remembered the salesman telling my son "its polish".. i stopped shooting and brought the gun home for further inspection... well, indeed.. the salesman ruined the beautiful Nitron (hostile environment) finish on my brand new HK 45..

i feel really bad.. its not everyday that i get to buy a 1k gun, specially as a birthday gift for myself. i thought of having it refinished (cerakote) but although this may sound weird, the finish on HK handguns is one of the things that mostly attracts me to them..
what do you guys think i should do? or say? how should i handle it? i know a gun is a tool and it will eventually get it's fair share of scratches and dings, but its literally two days old.. i have a 3 year old P30 in mint condition, i like taking good care of my things.

any advise would be greatly appreciated.
 
Phuam

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51 Posts
#3 ·
Kind of ghetto, but paint it with a sharpie. I've had good luck with this method on peeled Bruniton finishes.

Otherwise, fuggetaboutit. It sucks, but the new gun honeymoon period will wear off. The guy definitely wronged you, and you'll just have to introspect as to what kind of person you are; whether or not you want to fight it.
 
Tuvia

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604 Posts
#5 ·
That sucks. The slide would look really nice with a NP3 finish or a number of finishes that are offered. It doesn't sound like you are going to be satisfied with the way it is.

I would definitely take it back and complain.
 
hoghunter

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523 Posts
#6 · (Edited)
Unless you were planning to put your HK in a museum, I wouldn't get all wrapped around the axle over it. Shoot it, enjoy it, drop it a few times. Suffice to say that this polish stain won't impact the functionality of one of the finest handguns produced. Or you can let this eat at you and allow youself to become extremely unhappy.
 
9

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25 Posts
#8 ·
I'd at least let the Salesman know about the situation you noticed. Get a response of some kind. If they seem reasonable and you're willing to hold onto it, then see if you can get some sort of discount for the disappointment on things like ammo or holsters, or anything else, even range time. The worst thing they could say is no but at least you gave them a chance to right the wrong. I had a similar incident with a car dealership. Still makes me mad many years later, thinking about it. Good luck!
 
Brad4065

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3,862 Posts
#9 ·
Shinystar said:
Hello to all.. I'm here looking for advise..
long story short..

i was at my local gun shop on Friday looking for a new gun as a birthday gift for my self.. i finally decided to go with a new HK45, salesman grabbed the gun and brought it over to the register machine.. as he was typing all his information in the computer i picked up the gun to do a final inspection on it.. i noticed a minuscule scratch on the slide, right behind the chamber breach.. so i tell the salesman about it and he says "let me try to get it off" he walked away with the gun and came back with it after a couple minutes saying "i couldn't get it off, but ill take 3% off the price for the small ding" so i said, OK.. i then noticed the gun had a large amount of a "grease" looking like substance exactly were the small ding was, my son also noticed this "substance" and asked the salesman (before i could) what that substance was? the salesman replied.. its "polish" i thought nothing of it and started doing my paperwork.. the salesman put the gun away in its box and i didn't see it again.. i was delayed.. and was told i would get a call when i could come and pick up the gun.. next day in the morning i get a call saying i could go ahead and pickup my gun.. about an hour later i was at the shop.. an hour later i was at the range.. when i was two mags in to shooting my new gun i noticed a large POLISHED "stain" behind the chamber.. i immediately remembered the salesman telling my son "its polish".. i stopped shooting and brought the gun home for further inspection... well, indeed.. the salesman ruined the beautiful Nitron (hostile environment) finish on my brand new HK 45..

i feel really bad.. its not everyday that i get to buy a 1k gun, specially as a birthday gift for myself. i thought of having it refinished (cerakote) but although this may sound weird, the finish on HK handguns is one of the things that mostly attracts me to them..
what do you guys think i should do? or say? how should i handle it? i know a gun is a tool and it will eventually get it's fair share of scratches and dings, but its literally two days old.. i have a 3 year old P30 in mint condition, i like taking good care of my things.

any advise would be greatly appreciated.
Click to expand...
Welcome to the site!!!!

Wow, that's bummer for a first post too. Personally, I'd take it back, speak to the owner, explain the entire situation and request a refund/replacement. Just my $.02
 
AGG

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33,826 Posts
#10 ·
Welcome to the site--- take the sidearm to the gun shop, tell the same salesman the story, and get the owner involved, if necessary!!! :biggrin:
But with the 3% discount, that will probably be it. :wink:

Tony
 
AviatorDave

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8,570 Posts
#14 ·
Pics definitely needed. Does some hoppes #9 and oil make any difference? Polish will clean off, I can't imagine what he could have used that would actually damage the surface treatment.


Sent from my iPhone using Tapatalk Pro
 
S

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10 Posts
Discussion Starter · #15 · (Edited)
Well I just got back from talking to the GM at the gun shop, and.... he wanted to charge me $200 for restocking the gun if I decided to return it, and offered me some type of silicon Wipe.. that's it. He just talked about how the finish doesn't affect function and bla bla bla.. I tried to tell him that i was aware of that but it was still a new gun ruined by his salesman, but again, it doesn't affect function.. bla, bla, bla.. No more second amendment sports in Tucson for me.

I'll live with it and try to enjoy it as much as possible. Thank you all for your replys, I honestly appreciate your advice. :(
 
B

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111 Posts
#19 ·
I have a good feeling the salesman knows what he did... maybe he is willing to give you a few more buck off.
I'd get that gun in a holster- get it some real good wear and shoot the crap out of it.
Revisit the page in 6 months with some great patina on that gun.
 
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AZHKShooter
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